Todoor Delivery Services

Restoring your session…

COMPANY COST

Record expense

Expenses reduce operating profit but never affect merchant COD.
MERCHANT LEDGER

Record adjustment

Use a positive amount to credit the merchant or a negative amount to deduct from their next payout.
MERCHANT PAYOUT

Mark settlement paid
WHISH MONEY

Record cash-out transfer

Link a calculated merchant settlement to pay it through Whish. Other transfers are recorded as cash out only.
MERCHANT PAYOUT

Calculate settlement

Includes reconciled delivered orders and open merchant adjustments in the selected period.
NEW SHIPMENT

Create an order

Packed parcelCreate the shipment with delivery and COD details. Todoor operations can verify or record parcel contents later, after handover.
ORDER CONTROL

Adjust order

Adjustment historyEvery change is permanently recorded.
DateChanged byFieldPreviousNewReason
PACKING EXCEPTION

Resolve repack requirement

The order contents changed after packing.Confirm how the physical parcel was corrected before it continues.
NEW DRIVER RUN

Create manifest
DRIVER RUN

Manifest

A driver is required before the manifest can be assigned.
TrackingCustomerMerchantOrder statusCODAdded
DELIVERY ORDER

Order details

RECIPIENT

DELIVERY INSTRUCTIONS
MANIFEST SETTINGS

Edit manifest
CANCEL DRIVER RUN

Cancel manifest

This keeps the manifest for audit history.Active orders will be removed from this run and manifested orders will return to Ready for dispatch.
BUILD DRIVER RUN

Add ready orders

0 selected
TrackingCustomerMerchantCODCreated
DELIVERY EVIDENCE

Record delivery outcome

Expected COD—
COD HANDOVER

Reconcile driver cash
INVENTORY MOVEMENT

Adjust stock
OPERATIONS SETUP

Add warehouse
ACCESS CONTROL

Add team member

Merchant accounts are created and assigned from the merchant profile.
ACCESS CONTROL

Edit team member

Changing a password is optional. Use the Active/Inactive button in the team list to control sign-in access.
MERCHANT ACCOUNT

Add merchant

Store pickup detailsUsed when Todoor collects parcels from this merchant's store.
Merchant portal accessThis login can create and view orders for this merchant only.
INBOUND DISPATCH

Assign pickup driver
WAREHOUSE INTAKE

Receive merchant parcel

Expected barcode—Scan the A5 parcel label or type the tracking code exactly.
PORTAL ACCESS

Add merchant user
MERCHANT CATALOG

Add product
DELIVERY PRICING

Add delivery rate

Weight bands cannot overlap for the same region and currency. Minimum is included; maximum is excluded.
MERCHANT NOTICE

Merchant announcement
MERCHANT PROFILE

Merchant

TrackingCustomerStatusTypeCODCreated
SKUProductWeightWarehouseBinOn handReservedAvailable
DestinationWeight bandCurrencyFee
NameUsernamePhoneStatusCreated
SettlementPeriodStatusCODFeesNet payout